Right now, as part of the Government’s response to COVID-19, there’s no stand-down period. Usually you’d have a stand-down of 1 or 2 weeks after your application is approved. This is a period of time when you can’t get any money help from Work and Income.

If you get paid a notice period or holiday pay when finishing your job, this may affect when your first payment will start but a redundancy payment won’t affect when payments start. 

There are other things to consider so it’s best to talk to Work and Income about your situation. 

For more information or to apply visit 

If you don’t have internet access call 0800559009 from 7am to 6pm, Monday to Friday and 8am to 1pm Saturday or visit your nearest service centre. 

If you’re deaf, hearing-impaired or find it hard to communicate by phone you can call Deaf Link Free-fax 0800 62162 or Text 0292867170 or email 

Multilingual Lines – Monday to Friday 8.30am to 5pm

Samoan 0800 663 003 or Tongan 0800 669 009